This Privacy Policy explains exactly what personal data Gold Game collects from Pakistani players, why we collect it, how we protect it, who we share it with and what rights you hold over your own information.
Six principles that govern how Gold Game handles every piece of player data.
Gold Game does not sell, rent or trade your personal information to third parties for their own marketing or commercial use — not now, not ever. Your data exists solely to operate your account and keep the platform secure.
All data transmitted between your device and Gold Game's servers is protected by TLS encryption. Stored personal data is encrypted at rest. Payment credentials are never stored on Gold Game's own infrastructure.
You have the right to access, correct, export and request deletion of your personal data at any time. Requests can be submitted through your account settings or by contacting support at support@goldgame.biz.
Data is shared only with service providers who are essential to platform operation — payment processors, identity verifiers and fraud prevention systems. Every third party is bound by a data processing agreement with equivalent protections.
Gold Game retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable law. Retention periods are set out in full in Section 8 of this Policy.
In the unlikely event of a data breach that affects your personal information, Gold Game will notify affected members within 72 hours of confirming the breach by SMS to your registered mobile number.
Gold Game ("we", "us", "our", "the Platform") operates the online gaming and betting website available at goldgame.biz. Gold Game is the data controller for all personal information collected through the platform and is responsible for determining how and why that data is processed.
This Privacy Policy applies to all users of the Gold Game platform, including registered members, visitors to the website and anyone who contacts us through any channel. It covers data collected through the goldgame.biz website, any mobile-optimised version of the site and any communications between you and Gold Game via SMS, email or live chat.
If you have questions about this Policy or about how Gold Game handles your personal data, contact us at support@goldgame.biz. We aim to respond to all privacy-related enquiries within 5 business days.
This Policy was last reviewed on 1 January 2025. It should be read alongside the Gold Game Terms and Conditions and Responsible Gaming Policy, both of which incorporate this document by reference.
Gold Game collects only the personal data that is necessary to operate your account, process transactions and comply with applicable legal obligations. The categories of personal data we collect are set out below.
Gold Game does not collect or store full payment card numbers, CVV codes or Easypaisa/JazzCash PINs. Payment credential processing is handled entirely by certified third-party payment processors and never passes through Gold Game's own servers.
Gold Game collects personal data through three primary channels:
This includes everything entered during registration, during identity verification, during deposits and withdrawals, and in any communication with Gold Game support. You choose what information to provide, subject to the minimum requirements for account creation and verification.
When you access the Gold Game platform, certain technical data is collected automatically via server logs and analytics tools. This includes your IP address, device characteristics and session behaviour. This data is used for platform security, fraud detection and performance optimisation. It is not used to build advertising profiles or sold to third parties.
Gold Game may receive limited data from third-party service providers as part of their service delivery. Payment processors confirm transaction status and reference numbers. Identity verification providers confirm whether submitted documents pass their verification checks. Fraud prevention systems may flag accounts based on cross-platform risk signals. Gold Game does not receive marketing data or data profiles from third parties about you.
Gold Game processes personal data for the following specific purposes. We process only the data that is relevant and necessary for each purpose.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Creating and managing your account | Registration data, mobile number, password | Contract performance |
| Processing deposits and withdrawals in PKR | Financial data, payment method reference | Contract performance |
| Age and identity verification | Date of birth, CNIC / passport, document copies | Legal obligation |
| Fraud detection and platform security | Device data, IP address, transaction patterns | Legitimate interest |
| Responsible gaming compliance | Gaming activity, deposit limits, self-exclusion status | Legal obligation + legitimate interest |
| Customer support and complaints | Communications data, account and transaction history | Contract performance |
| VIP programme management | Gaming activity, tier status, points balance | Contract performance |
| Platform analytics and improvement | Session data, device data, anonymised usage patterns | Legitimate interest |
| Marketing communications (opt-in only) | Mobile number, name, game preferences | Consent |
| Legal and regulatory compliance | Identity data, transaction records | Legal obligation |
Gold Game processes personal data on one or more of the following legal bases depending on the specific processing activity:
Gold Game does not sell your personal data. We share data only where it is necessary to deliver services to you or to comply with legal obligations. The categories of recipients are as follows:
To process deposits and withdrawals in PKR, Gold Game shares the minimum necessary transaction data with payment service providers including Easypaisa, JazzCash, NayaPay, SadaPay and card processing partners. These providers are only permitted to use your data to complete the specific transaction and are prohibited from using it for any other purpose.
Where Gold Game requires identity verification, document data and personal identification information is shared with third-party verification services. These services confirm verification outcomes to Gold Game and are required to handle document data securely and delete it after processing in accordance with their own data protection obligations.
Gold Game uses third-party fraud detection tools that process device fingerprints, IP addresses and transaction patterns to identify suspicious activity. These tools receive only the data necessary for risk assessment and do not receive full account or payment details.
Gold Game may be required to disclose personal data to government agencies, law enforcement or regulatory authorities where required by law or valid legal process. We will notify you of such disclosures where legally permitted to do so.
In the event that Gold Game undergoes a merger, acquisition or sale of assets, personal data held on the platform may be transferred as part of that transaction. Affected members will be notified prior to any transfer and given the opportunity to close their account and request data deletion if they do not wish their data to be transferred.
Every third party that receives Gold Game member data is required to sign a data processing agreement confirming that they will handle the data only for the specified purpose, maintain appropriate security standards and not transfer the data onward without Gold Game's written consent.
Gold Game's primary data processing infrastructure is located in secure data centres serving the region. However, some third-party service providers — particularly identity verification platforms and fraud detection tools — may process data in locations outside Pakistan.
Where personal data is transferred internationally, Gold Game ensures that the transfer is subject to appropriate safeguards including contractual clauses that require the recipient to handle your data to the same standard as would apply within Pakistan. No international transfer is made without satisfying ourselves that adequate protection exists for your information.
If you would like details of the specific safeguards in place for any particular international transfer, contact support@goldgame.biz and we will provide the relevant information within 14 business days.
Gold Game retains personal data for as long as is necessary for the purposes described in this Policy, subject to any longer retention periods required by law. The table below summarises our standard retention periods by data category.
At the end of applicable retention periods, data is securely deleted or anonymised so that it can no longer be associated with you. Anonymised aggregated data (which cannot identify any individual) may be retained for statistical analysis beyond these periods.
Gold Game respects your rights over your own personal information. The rights available to you are described below. To exercise any of these rights, contact support@goldgame.biz from your registered email or via your account messaging panel. We will respond within 30 days.
You can request a copy of all personal data Gold Game holds about you. We will provide this in a clear, structured format within 30 days of your request. No fee applies for standard access requests.
If any personal data Gold Game holds about you is inaccurate or incomplete, you can request correction. Most registration details can be updated directly in your account settings. Changes to identity-verified information require documentary evidence.
You can request deletion of your personal data where it is no longer necessary for the purpose it was collected and no legal retention obligation overrides the request. Note that some financial and identity data must be retained by law even after account closure — we will inform you of any data that cannot be deleted at the time of your request.
You can ask Gold Game to restrict how we use your data in certain circumstances — for example, while we investigate a rectification request or following an objection to processing based on legitimate interests.
You can request a copy of the data you have provided to Gold Game in a structured, machine-readable format. This right applies to data processed on the basis of consent or contract performance and processed by automated means.
You can object to processing based on legitimate interests, including profiling for fraud prevention and platform analytics. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent — primarily marketing communications — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal. SMS marketing opt-out can be managed directly in your account notification settings.
Gold Game uses cookies and similar tracking technologies to operate the platform, maintain session security and understand how the site is used. The types of cookies used are described below.
These cookies are required for the platform to function. They maintain your logged-in session, remember your game preferences within a session and protect against cross-site request forgery. You cannot opt out of strictly necessary cookies while using Gold Game — disabling them in your browser will prevent the platform from working correctly.
Gold Game uses anonymised session analytics to understand how players navigate the platform — which pages are visited, how long sessions last and where users encounter problems. This data is aggregated and cannot identify you personally. Analytics cookies can be declined through your browser settings or your consent preferences on first visit to the site.
Gold Game does not use advertising tracking cookies and does not participate in cross-site advertising networks. No third-party advertising scripts run on the Gold Game platform. Your gaming behaviour is not used to build advertising profiles or shared with advertising networks under any circumstances.
Most browsers allow you to view, block and delete cookies through their settings. Blocking all cookies will prevent Gold Game from functioning correctly. Blocking only analytics cookies will have no impact on your ability to play or manage your account.
Protecting your personal data is a technical and organisational priority for Gold Game. The measures we have in place include:
Despite these measures, no online platform can guarantee absolute security. You should also take reasonable steps to protect your own account — keeping your password confidential, using strong credentials and not accessing Gold Game from unsecured networks.
Gold Game will never ask for your account password, full payment card details or OTP codes via email, live chat or phone. If you receive any communication purportedly from Gold Game asking for these details, do not respond and contact support@goldgame.biz immediately.
Gold Game is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, we will delete that data immediately, close the associated account and refund any deposited funds to their source without paying any winnings.
If you believe that a minor may have registered an account on Gold Game, please contact support@goldgame.biz immediately with any available details. We will investigate urgently and take appropriate action. Parents and guardians who share devices with children are strongly encouraged to use device-level parental controls to prevent access to gambling platforms.
Gold Game may send you promotional messages — about bonuses, new game launches, VIP offers and special events — via SMS to your registered Pakistani mobile number. We will only send marketing messages where you have opted in to receive them.
During registration you are given the choice to opt in to marketing communications. You can also enable or disable marketing SMS at any time from the notification settings within your Gold Game account.
You can opt out of marketing communications at any time without affecting your ability to use the platform. To opt out, simply update your notification preferences in account settings or reply STOP to any marketing SMS from Gold Game. Opt-outs are processed within 24 hours.
Opting out of marketing does not affect transactional SMS messages — such as OTPs, withdrawal confirmation codes, security alerts and account verification messages. These are sent regardless of marketing preferences because they are necessary for the security and operation of your account.
Responsible gaming compliance requires Gold Game to monitor and, in certain circumstances, act on gaming behaviour data. This is a legal and ethical obligation, not optional, and is processed on the legal bases of legal obligation and legitimate interests.
Gold Game uses gaming activity data to identify patterns that may indicate problem gambling — such as rapidly increasing bet sizes, frequent large deposits and long uninterrupted sessions. Where such patterns are identified, Gold Game may proactively contact you with information about responsible gaming tools or, in serious cases, place a temporary account restriction.
Responsible gaming data — including self-exclusion status, deposit limit settings, session timer preferences and any cooling-off periods — is retained indefinitely following account closure (see Section 8). This is to prevent circumvention of self-exclusion through re-registration and to provide continuity of responsible gaming protection if you return to Gold Game in the future.
You can access and manage all responsible gaming settings directly from your account or learn more on the Responsible Gaming page.
Gold Game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. The "Last Updated" date at the top of this page will be changed whenever a revision is made.
Where a change to this Policy is material — meaning it substantively affects your rights or how your data is used — Gold Game will send notification via SMS to your registered Pakistani mobile number at least 7 days before the change takes effect. Minor changes such as corrections to wording, clarifications or additions of non-material detail may be made without advance notice.
Your continued use of the Gold Game platform following the effective date of any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not accept the revised Policy, you must stop using the platform and may request account closure and deletion of your data to the extent permitted by applicable retention obligations.
If you have any questions about this Privacy Policy, about how Gold Game handles your personal data, or if you wish to exercise any of your data rights, please contact us using the details below:
If you are not satisfied with how Gold Game has handled a privacy concern after raising it through the above channels, you may escalate by writing to support@goldgame.biz marked "Formal Privacy Complaint". We will treat formal complaints as priority matters and provide a final position letter within 14 business days.
Gold Game takes privacy seriously and investigates all complaints thoroughly. Our goal is to resolve every privacy concern fairly and promptly, without you needing to involve external bodies. Where we have made an error, we will acknowledge it clearly and tell you what we are doing to correct it.
Your personal data and PKR transactions are secured, never sold and fully under your control. Register today and enjoy live Teen Patti, Baccarat, Roulette and more — all on mobile, all in Pakistani Rupees.